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Have a question or hit a snag? Reach out any time — we read every message.

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Frequently asked questions

How do I start or join a trip?
Open Tripkin, tap Create a trip, pick a destination and details, and invite friends by sharing your trip's invite link or code. To join someone else's trip, tap Join with a code and enter the code they shared.
How do trip credits and replacements work?
Your first trip is free. After that, generating a full itinerary uses one trip credit. Each purchased trip also includes replacement creditsyou can use to swap individual activities for fresh AI suggestions. Credits are one-time purchases — there's no subscription.
How do I get a refund?
Purchases are handled by the Apple App Store or Google Play, so refunds follow their policies. Request a refund through the store you bought from (Apple: reportaproblem.apple.com; Google Play: Play Store order history). If something went wrong, email us and we'll help.
How does location sharing work, and how do I turn it off?
Location sharing is off until you turn it on for a specific trip, and it automatically stops after the trip ends. You can disable it any time from the trip's map screen, and background (“when the app is closed”) sharing is a separate opt-in. See our Privacy Policy for details.
How do I delete my account and data?
You can delete your account from within the app. This removes your profile, notification tokens, wallet and credit history, and your trip memberships, and deletes your sign-in account. See the Privacy Policyfor exactly what's removed.
I found a bug or have a feature request.
We'd love to hear it. Email hello@tripkin.appwith as much detail as you can (what happened, your device, and steps to reproduce) and we'll take a look.